Agente de suporte ao cliente
De comunicação com hóspedes à triagem de caixa de entrada. Seu agente de suporte atende consultas em qualquer idioma, fuso horário e canal.
A partir de $50/mês
As pessoas usam
em:
O que seu agente de suporte ao cliente faz
Suporte 24/7 que não perde nenhuma mensagem e segue seu playbook.
Comunicação automatizada com hóspedes
Responde a consultas de reserva, instruções de check-in e reclamações via webhooks, na hora.
Intercom
Triagem de email
Organiza, prioriza e redige respostas para sua caixa de entrada toda manhã para nada passar em branco.
Gmail
Suporte multilíngue
Atende comunicações com clientes em inglês, português, finlandês, francês e muitos outros idiomas.
Notion
Gestão de escalações
Sinaliza questões complexas como ameaças legais ou emergências de manutenção para revisão humana automaticamente.
Google DocsGestão de escalações
How it works
From your existing docs to resolved tickets in a few steps.
- 01
Agente de suporte ao clienteConnect your knowledge
Point the agent at your help center, internal docs, and past resolved tickets. It learns your product and your tone from the material you already have.
- 02
Connect your channels and tools
Link your helpdesk, shared inbox, and CRM so the agent can read, reply, and update records where support already happens.
- 03Agente de suporte ao cliente
- It starts resolvingThe agent triages every new ticket, answers common questions instantly, and drafts suggested replies for anything borderline.
- Escalations arrive with contextWhen a human needs to step in, the agent hands over a summary of the conversation, the customer's history, and a suggested next step.
Set the guardrails
Decide what the agent resolves on its own, what needs approval, and what always goes to a human. Refund thresholds, VIP accounts, and sensitive topics can all be escalation rules.
Plugs into your support stack
Your agent works inside the helpdesk, docs, and CRM you already run.
- Zendesk
- Intercom
- Gmail
- Outlook
HubSpot- Salesforce
- Notion
- Google Docs
Stripe
Linear
Jira
Microsoft Teams
Plus 50 more integrations, so answers can draw on billing, product, and account data when a customer asks.
Todas as integrações
A day in the queue
What an AI Customer Support Agent handles in 24 hours.
@Amelia Como está a fila depois do e-mail de lançamento? Estamos nos afogando?
3 chamadas de ferramentas · feito em 38s
Não. 46 tickets desde 9 AM, 38 resolvidos, mediana da primeira resposta abaixo de 3 minutos. Seis foram para o financeiro e dois precisam de um engenheiro.
- 38 tickets resolvidos no Zendesk✓
- 8 tickets encaminhados com contexto completo✓
Quais são os dois de engenharia?
Os dois relatam timeout na exportação de CSV em contas grandes. Abri uma issue vinculada no Linear e avisei os dois clientes.
Ver o dia completo
Answers an overnight billing question in four minutes using the customer's payment history.
Clears the overnight queue: 23 tickets triaged, 17 resolved, 6 routed to the right teammate.
Spots three tickets describing the same bug, files one linked issue in Linear, and tells each customer it is being worked on.
Absorbs a spike of 40 simultaneous conversations after a product announcement with no added wait time.
Escalates a frustrated enterprise customer to a human with a conversation summary and a suggested resolution.
Drafts help center updates for the two questions customers asked most often this week.
Sends the daily digest: ticket volume, resolution rate, response times, and emerging issues.
Não acredite só na nossa palavra
Podemos dizer que temos um colaborador 100% autônomo. O ganho de eficiência foi absurdo.
Tentamos construir pilhas de automação em outras plataformas para simular trabalhadores de IA, mas nada funcionava bem como um todo. Em duas semanas testando a Spinnable, passamos de um worker para três totalmente ativos. No começo era estranho ter um rosto e um nome no nosso Slack, estávamos acostumados a bots, não a 'pessoas'. Hoje, todo mundo interage com nossos trabalhadores de IA como se fossem mais um membro do time.
Pedro Líbano MonteiroSócio
ImportrustCoordenar a produção e logística de programas de formação implica gerenciar muita informação dispersa, e-mails, documentos, datas, participantes, módulos. A Spinnable não substituiu meu trabalho, o ampliou. Deu-me uma camada de suporte inteligente que me permite coordenar uma equipe de 8 pessoas e múltiplos programas com muito mais eficiência e margem para alavancar processos. É como ter um assistente que nunca esquece de nada, está sempre disponível e abre caminho para uma análise mais crítica e inovadora, para implementar melhorias na área.
Frequently asked questions
What support leaders ask before adding an AI agent to the team.
What does an AI Customer Support Agent do?
An AI Customer Support Agent autonomously triages incoming tickets, resolves common questions using your knowledge base, drafts personalized responses, tracks resolution times, and escalates complex issues to human agents, providing instant 24/7 support.
How is an AI Support Agent different from a chatbot?
Unlike rule-based chatbots, Spinnable's AI Support Agent understands context, handles multi-turn conversations, accesses your internal docs and CRM, and adapts its responses based on customer history. It is a persistent team member with its own identity, not a scripted widget.
How much does an AI Customer Support Agent cost?
Spinnable's AI Customer Support Agent starts at $50/month. A human support agent costs $35,000 to $55,000 per year. The AI handles unlimited concurrent conversations, works 24/7 across time zones, and maintains consistent quality without burnout.
Will customers know they are talking to an AI?
That is your choice. Many teams have the agent introduce itself as an AI team member; others use it behind the scenes to draft replies that human agents approve. Either way, it writes in your brand voice and is always clear about next steps.
What happens when it does not know the answer?
It says so and escalates. The agent only answers from the knowledge sources you connect, and anything outside them, or anything matching your escalation rules, goes to a human with the full conversation attached.
Can it work alongside my existing support team?
Yes. The agent joins as an extra teammate: it can own first responses and routine tickets while your team handles complex cases, or draft replies for humans to approve. It updates the same helpdesk, so nothing changes about how your team works.
What an AI Customer Support Agent actually does
An AI Customer Support Agent is an autonomous AI worker that answers your customers around the clock. It triages incoming tickets, resolves common questions from your knowledge base and internal docs, drafts personalized replies in your brand voice, and escalates complex or sensitive issues to a human with full context attached.
Unlike a scripted chatbot widget, it understands context and handles multi-turn conversations. It can look up a customer's history in your CRM or helpdesk, check order and account details in connected tools, and adapt its answer to the specific situation.
It handles unlimited concurrent conversations across the channels your customers already use, so response times stay instant even during spikes, at a fraction of the cost of growing a support team.
Explore more AI workers
Roles teams often hire alongside this one.
Pronto para suporte 24/7?
Coloque seu agente de suporte ao cliente para trabalhar hoje.
A partir de $50/mês