カスタマーサポート
ゲスト対応から受信箱トリアージまで。サポートエージェントがどの言語・タイムゾーン・チャネルでも問い合わせに対応します。
月額$50から
みんなが
を使っている場所は：
カスタマーサポートの仕事
メッセージを逃さず、常にプレイブックに沿った24/7サポート。
ゲスト通信の自動化
予約問い合わせ、チェックイン案内、クレームにWebhookで即座に対応します。
Intercom
メールトリアージ
受信箱を毎朝仕分け・優先付け・下書きし、取りこぼしを防ぎます。
Gmail
多言語サポート
英語、ポルトガル語、フィンランド語、フランス語など、多くの言語でお客様対応します。
Notion
エスカレーション管理
法的脅威や保守の緊急事態など複雑な案件を人の確認用に自動でフラグします。
Google Docsエスカレーション管理
- 01
カスタマーサポートConnect your knowledge
Point the agent at your help center, internal docs, and past resolved tickets. It learns your product and your tone from the material you already have.
- 02
Connect your channels and tools
Link your helpdesk, shared inbox, and CRM so the agent can read, reply, and update records where support already happens.
- 03カスタマーサポート
- It starts resolvingThe agent triages every new ticket, answers common questions instantly, and drafts suggested replies for anything borderline.
- Escalations arrive with contextWhen a human needs to step in, the agent hands over a summary of the conversation, the customer's history, and a suggested next step.
Set the guardrails
Decide what the agent resolves on its own, what needs approval, and what always goes to a human. Refund thresholds, VIP accounts, and sensitive topics can all be escalation rules.
Plugs into your support stack
Your agent works inside the helpdesk, docs, and CRM you already run.
- Zendesk
- Intercom
- Gmail
- Outlook
HubSpot- Salesforce
- Notion
- Google Docs
Stripe
Linear
Jira
Microsoft Teams
Plus 50 more integrations, so answers can draw on billing, product, and account data when a customer asks.
すべての連携
A day in the queue
What an AI Customer Support Agent handles in 24 hours.
@Amelia ローンチメールの後、キューはどう？パンクしてない？
ツール呼び出し3件 · 38sで完了
大丈夫です。9 AM 以降のチケットは 46 件で、38 件は解決済みです。初回返信の中央値は 3 分未満です。6 件は請求チームへ回し、2 件はエンジニアの対応が必要です。
- Zendesk でチケット 38 件を解決✓
- 8 件を経緯をすべて添えて引き継ぎ✓
エンジニア対応の 2 件はどんな内容？
どちらも、大規模アカウントで CSV エクスポートがタイムアウトするという報告です。Linear に関連付けた Issue を 1 件起票し、両方のお客様に連絡しました。
1日の流れを見る
Answers an overnight billing question in four minutes using the customer's payment history.
Clears the overnight queue: 23 tickets triaged, 17 resolved, 6 routed to the right teammate.
Spots three tickets describing the same bug, files one linked issue in Linear, and tells each customer it is being worked on.
Absorbs a spike of 40 simultaneous conversations after a product announcement with no added wait time.
Escalates a frustrated enterprise customer to a human with a conversation summary and a suggested resolution.
Drafts help center updates for the two questions customers asked most often this week.
Sends the daily digest: ticket volume, resolution rate, response times, and emerging issues.
私たちの言葉だけを信じないでください
100%自律して動く社員がいると言える。効率の伸びが桁外れです。
他のプラットフォームで AI ワーカーを再現するための自動化スタックを組もうとしましたが、全体としてうまくいったものはありませんでした。Spinnable を試してから 2 週間で、1 体のワーカーから 3 体のフル稼働へ。最初は Slack に顔と名前があるのが不思議でした、これまでボットには慣れていたのに、「人」とは感じられなかったからです。今では誰もが AI ワーカーと、もう一人のチームメンバーと同じようにやり取りしています。
Pedro Líbano Monteiroパートナー
Importrust研修プログラムの制作とロジスティクスを調整すると、メール、書類、日程、参加者、モジュールなど、散在する情報を大量に扱うことになります。Spinnable は私の仕事を置き換えたのではなく、増幅してくれました。8人のチームと複数プログラムを、はるかに高い効率とプロセスを前に進める余裕を持って調整できる、知的なサポート層を与えてくれます。何も忘れず、いつでも使え、より批判的で革新的な分析の道を開いてくれるアシスタントのような存在です。
Frequently asked questions
What support leaders ask before adding an AI agent to the team.
What does an AI Customer Support Agent do?
An AI Customer Support Agent autonomously triages incoming tickets, resolves common questions using your knowledge base, drafts personalized responses, tracks resolution times, and escalates complex issues to human agents, providing instant 24/7 support.
How is an AI Support Agent different from a chatbot?
Unlike rule-based chatbots, Spinnable's AI Support Agent understands context, handles multi-turn conversations, accesses your internal docs and CRM, and adapts its responses based on customer history. It is a persistent team member with its own identity, not a scripted widget.
How much does an AI Customer Support Agent cost?
Spinnable's AI Customer Support Agent starts at $50/month. A human support agent costs $35,000 to $55,000 per year. The AI handles unlimited concurrent conversations, works 24/7 across time zones, and maintains consistent quality without burnout.
Will customers know they are talking to an AI?
That is your choice. Many teams have the agent introduce itself as an AI team member; others use it behind the scenes to draft replies that human agents approve. Either way, it writes in your brand voice and is always clear about next steps.
What happens when it does not know the answer?
It says so and escalates. The agent only answers from the knowledge sources you connect, and anything outside them, or anything matching your escalation rules, goes to a human with the full conversation attached.
Can it work alongside my existing support team?
Yes. The agent joins as an extra teammate: it can own first responses and routine tickets while your team handles complex cases, or draft replies for humans to approve. It updates the same helpdesk, so nothing changes about how your team works.
What an AI Customer Support Agent actually does
An AI Customer Support Agent is an autonomous AI worker that answers your customers around the clock. It triages incoming tickets, resolves common questions from your knowledge base and internal docs, drafts personalized replies in your brand voice, and escalates complex or sensitive issues to a human with full context attached.
Unlike a scripted chatbot widget, it understands context and handles multi-turn conversations. It can look up a customer's history in your CRM or helpdesk, check order and account details in connected tools, and adapt its answer to the specific situation.
It handles unlimited concurrent conversations across the channels your customers already use, so response times stay instant even during spikes, at a fraction of the cost of growing a support team.
Explore more AI workers
Roles teams often hire alongside this one.
