Agente di supporto clienti
Dalla comunicazione con i clienti al triage della inbox. Il tuo agente di supporto gestisce le richieste in qualsiasi lingua, fuso orario e canale.
Da $50/mese
Le persone usano
presso:
Cosa fa il tuo agente di supporto clienti
Supporto 24/7 che non perde nessun messaggio e segue sempre il tuo playbook.
Comunicazione clienti automatizzata
Risponde a richieste di prenotazione, istruzioni check-in e reclami via webhook, all'istante.
Intercom
Triage email
Ordina, priorizza e stila risposte per la tua inbox ogni mattina così non sfugge nulla.
Gmail
Supporto multilingue
Gestisce le comunicazioni con i clienti in inglese, portoghese, finlandese, francese e molte altre lingue.
Notion
Gestione escalation
Segnala casi complessi come minacce legali o emergenze manutenzione per revisione umana automaticamente.
Google DocsGestione escalation
How it works
From your existing docs to resolved tickets in a few steps.
- 01
Agente di supporto clientiConnect your knowledge
Point the agent at your help center, internal docs, and past resolved tickets. It learns your product and your tone from the material you already have.
- 02
Connect your channels and tools
Link your helpdesk, shared inbox, and CRM so the agent can read, reply, and update records where support already happens.
- 03Agente di supporto clienti
- It starts resolvingThe agent triages every new ticket, answers common questions instantly, and drafts suggested replies for anything borderline.
- Escalations arrive with contextWhen a human needs to step in, the agent hands over a summary of the conversation, the customer's history, and a suggested next step.
Set the guardrails
Decide what the agent resolves on its own, what needs approval, and what always goes to a human. Refund thresholds, VIP accounts, and sensitive topics can all be escalation rules.
Plugs into your support stack
Your agent works inside the helpdesk, docs, and CRM you already run.
- Zendesk
- Intercom
- Gmail
- Outlook
HubSpot- Salesforce
- Notion
- Google Docs
Stripe
Linear
Jira
Microsoft Teams
Plus 50 more integrations, so answers can draw on billing, product, and account data when a customer asks.
Tutte le integrazioni
A day in the queue
What an AI Customer Support Agent handles in 24 hours.
@Amelia Com'è la coda dopo l'email di lancio? Stiamo affogando?
3 chiamate agli strumenti · fatto in 38s
No. 46 ticket dalle 9 AM, 38 risolti, prima risposta mediana sotto i 3 minuti. Sei sono passati alla fatturazione e due richiedono un ingegnere.
- 38 ticket risolti in Zendesk✓
- 8 ticket inoltrati con tutto il contesto✓
Quali sono i due per l'engineering?
Entrambi segnalano che l'export CSV va in timeout sugli account grandi. Ho aperto una issue collegata in Linear e ho avvisato i due clienti.
Vedi l'intera giornata
Answers an overnight billing question in four minutes using the customer's payment history.
Clears the overnight queue: 23 tickets triaged, 17 resolved, 6 routed to the right teammate.
Spots three tickets describing the same bug, files one linked issue in Linear, and tells each customer it is being worked on.
Absorbs a spike of 40 simultaneous conversations after a product announcement with no added wait time.
Escalates a frustrated enterprise customer to a human with a conversation summary and a suggested resolution.
Drafts help center updates for the two questions customers asked most often this week.
Sends the daily digest: ticket volume, resolution rate, response times, and emerging issues.
Non fidarti solo di noi
Possiamo dire di avere una persona al 100% autonoma. Il salto di efficienza è stato enorme.
Avevamo provato a costruire stack di automazione su altre piattaforme per simulare worker IA, ma nel complesso nulla funzionava davvero bene. Entro due settimane di prova con Spinnable siamo passati da un worker a tre pienamente attivi. All'inizio era strano avere un volto e un nome nel nostro Slack, eravamo abituati ai bot, non alle «persone». Oggi tutti interagiscono con i nostri worker IA come fossero un altro membro del team.
Pedro Líbano MonteiroPartner
ImportrustCoordinare la produzione e la logistica di programmi di formazione significa gestire molte informazioni sparse, email, documenti, date, partecipanti, moduli. Spinnable non ha sostituito il mio lavoro, lo ha amplificato. Mi ha dato uno strato di supporto intelligente che mi permette di coordinare un team di 8 persone e più programmi con molta più efficienza e margine per far evolvere i processi. È come avere un assistente che non dimentica mai nulla, è sempre disponibile e apre la strada a un'analisi più critica e innovativa per implementare miglioramenti nell'area.
Frequently asked questions
What support leaders ask before adding an AI agent to the team.
What does an AI Customer Support Agent do?
An AI Customer Support Agent autonomously triages incoming tickets, resolves common questions using your knowledge base, drafts personalized responses, tracks resolution times, and escalates complex issues to human agents, providing instant 24/7 support.
How is an AI Support Agent different from a chatbot?
Unlike rule-based chatbots, Spinnable's AI Support Agent understands context, handles multi-turn conversations, accesses your internal docs and CRM, and adapts its responses based on customer history. It is a persistent team member with its own identity, not a scripted widget.
How much does an AI Customer Support Agent cost?
Spinnable's AI Customer Support Agent starts at $50/month. A human support agent costs $35,000 to $55,000 per year. The AI handles unlimited concurrent conversations, works 24/7 across time zones, and maintains consistent quality without burnout.
Will customers know they are talking to an AI?
That is your choice. Many teams have the agent introduce itself as an AI team member; others use it behind the scenes to draft replies that human agents approve. Either way, it writes in your brand voice and is always clear about next steps.
What happens when it does not know the answer?
It says so and escalates. The agent only answers from the knowledge sources you connect, and anything outside them, or anything matching your escalation rules, goes to a human with the full conversation attached.
Can it work alongside my existing support team?
Yes. The agent joins as an extra teammate: it can own first responses and routine tickets while your team handles complex cases, or draft replies for humans to approve. It updates the same helpdesk, so nothing changes about how your team works.
What an AI Customer Support Agent actually does
An AI Customer Support Agent is an autonomous AI worker that answers your customers around the clock. It triages incoming tickets, resolves common questions from your knowledge base and internal docs, drafts personalized replies in your brand voice, and escalates complex or sensitive issues to a human with full context attached.
Unlike a scripted chatbot widget, it understands context and handles multi-turn conversations. It can look up a customer's history in your CRM or helpdesk, check order and account details in connected tools, and adapt its answer to the specific situation.
It handles unlimited concurrent conversations across the channels your customers already use, so response times stay instant even during spikes, at a fraction of the cost of growing a support team.
Explore more AI workers
Roles teams often hire alongside this one.
Pronto per il supporto 24/7?
Metti il tuo agente di supporto clienti al lavoro oggi.
Da $50/mese