Agent du support client
De la communication avec les clients au tri de la boîte mail. Votre agent support gère les demandes dans toute langue, fuseau et canal.
À partir de 50 $/mois
On utilise
chez :
Ce que fait votre agent support client
Support 24/7 qui ne rate aucun message et suit votre playbook.
Communication client automatisée
Répond aux demandes de réservation, instructions de check-in et réclamations via webhooks, à l'instant.
Intercom
Tri des e-mails
Classe, priorise et rédige des réponses pour votre boîte mail chaque matin pour ne rien laisser passer.
Gmail
Support multilingue
Gère les échanges clients en anglais, portugais, finnois, français et bien d'autres langues.
Notion
Gestion des escalades
Signale les cas complexes (menaces juridiques, urgences maintenance) pour revue humaine automatiquement.
Google DocsGestion des escalades
How it works
From your existing docs to resolved tickets in a few steps.
- 01
Agent du support clientConnect your knowledge
Point the agent at your help center, internal docs, and past resolved tickets. It learns your product and your tone from the material you already have.
- 02
Connect your channels and tools
Link your helpdesk, shared inbox, and CRM so the agent can read, reply, and update records where support already happens.
- 03Agent du support client
- It starts resolvingThe agent triages every new ticket, answers common questions instantly, and drafts suggested replies for anything borderline.
- Escalations arrive with contextWhen a human needs to step in, the agent hands over a summary of the conversation, the customer's history, and a suggested next step.
Set the guardrails
Decide what the agent resolves on its own, what needs approval, and what always goes to a human. Refund thresholds, VIP accounts, and sensitive topics can all be escalation rules.
Plugs into your support stack
Your agent works inside the helpdesk, docs, and CRM you already run.
- Zendesk
- Intercom
- Gmail
- Outlook
HubSpot- Salesforce
- Notion
- Google Docs
Stripe
Linear
Jira
Microsoft Teams
Plus 50 more integrations, so answers can draw on billing, product, and account data when a customer asks.
Toutes les intégrations
A day in the queue
What an AI Customer Support Agent handles in 24 hours.
@Amelia Comment va la file depuis l'e-mail de lancement ? On est sous l'eau ?
3 appels d'outils · fait en 38s
Non. 46 tickets depuis 9 AM, 38 résolus, première réponse médiane sous les 3 minutes. Six sont partis à la facturation et deux ont besoin d'un ingénieur.
- 38 tickets résolus dans Zendesk✓
- 8 tickets transférés avec tout le contexte✓
C'est quoi, les deux tickets techniques ?
Les deux signalent que l'export CSV expire sur les gros comptes. J'ai créé un ticket lié dans Linear et prévenu les deux clients.
Voir la journée complète
Answers an overnight billing question in four minutes using the customer's payment history.
Clears the overnight queue: 23 tickets triaged, 17 resolved, 6 routed to the right teammate.
Spots three tickets describing the same bug, files one linked issue in Linear, and tells each customer it is being worked on.
Absorbs a spike of 40 simultaneous conversations after a product announcement with no added wait time.
Escalates a frustrated enterprise customer to a human with a conversation summary and a suggested resolution.
Drafts help center updates for the two questions customers asked most often this week.
Sends the daily digest: ticket volume, resolution rate, response times, and emerging issues.
Ne nous croyez pas sur parole
Nous pouvons dire que nous avons un collaborateur 100 % autonome. Le gain d'efficacité a été énorme.
Nous avions essayé de construire des piles d'automatisation sur d'autres plateformes pour simuler des travailleurs IA, mais rien ne tenait vraiment la route dans l'ensemble. En deux semaines d'essai avec Spinnable, nous sommes passés d'un worker à trois pleinement actifs. Au début, c'était étrange d'avoir un visage et un nom dans notre Slack, nous étions habitués aux bots, pas aux « personnes ». Aujourd'hui, tout le monde interagit avec nos travailleurs IA comme avec un membre de plus de l'équipe.
Pedro Líbano MonteiroAssocié
ImportrustCoordonner la production et la logistique de programmes de formation, c'est gérer beaucoup d'informations éparpillées, e-mails, documents, dates, participants, modules. Spinnable n'a pas remplacé mon travail, il l'a amplifié. Il m'a donné une couche de support intelligent qui me permet de coordonner une équipe de 8 personnes et plusieurs programmes avec beaucoup plus d'efficacité et de marge pour faire progresser les processus. C'est comme avoir un assistant qui n'oublie jamais rien, toujours disponible, et qui ouvre la voie à une analyse plus critique et plus innovante pour mettre en œuvre des améliorations dans le domaine.
Frequently asked questions
What support leaders ask before adding an AI agent to the team.
What does an AI Customer Support Agent do?
An AI Customer Support Agent autonomously triages incoming tickets, resolves common questions using your knowledge base, drafts personalized responses, tracks resolution times, and escalates complex issues to human agents, providing instant 24/7 support.
How is an AI Support Agent different from a chatbot?
Unlike rule-based chatbots, Spinnable's AI Support Agent understands context, handles multi-turn conversations, accesses your internal docs and CRM, and adapts its responses based on customer history. It is a persistent team member with its own identity, not a scripted widget.
How much does an AI Customer Support Agent cost?
Spinnable's AI Customer Support Agent starts at $50/month. A human support agent costs $35,000 to $55,000 per year. The AI handles unlimited concurrent conversations, works 24/7 across time zones, and maintains consistent quality without burnout.
Will customers know they are talking to an AI?
That is your choice. Many teams have the agent introduce itself as an AI team member; others use it behind the scenes to draft replies that human agents approve. Either way, it writes in your brand voice and is always clear about next steps.
What happens when it does not know the answer?
It says so and escalates. The agent only answers from the knowledge sources you connect, and anything outside them, or anything matching your escalation rules, goes to a human with the full conversation attached.
Can it work alongside my existing support team?
Yes. The agent joins as an extra teammate: it can own first responses and routine tickets while your team handles complex cases, or draft replies for humans to approve. It updates the same helpdesk, so nothing changes about how your team works.
What an AI Customer Support Agent actually does
An AI Customer Support Agent is an autonomous AI worker that answers your customers around the clock. It triages incoming tickets, resolves common questions from your knowledge base and internal docs, drafts personalized replies in your brand voice, and escalates complex or sensitive issues to a human with full context attached.
Unlike a scripted chatbot widget, it understands context and handles multi-turn conversations. It can look up a customer's history in your CRM or helpdesk, check order and account details in connected tools, and adapt its answer to the specific situation.
It handles unlimited concurrent conversations across the channels your customers already use, so response times stay instant even during spikes, at a fraction of the cost of growing a support team.
Explore more AI workers
Roles teams often hire alongside this one.
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À partir de 50 $/mois