Agente de atención al cliente
De la comunicación con clientes al triaje del buzón. Tu agente de soporte atiende consultas en cualquier idioma, zona horaria y canal.
Desde $50/mes
La gente usa
en:
Qué hace tu agente de atención al cliente
Soporte 24/7 que no se pierde ningún mensaje y sigue tu playbook.
Comunicación con clientes automatizada
Responde a consultas de reserva, instrucciones de check-in y quejas vía webhooks, al instante.
Intercom
Triaje de email
Ordena, prioriza y redacta respuestas para tu buzón cada mañana para que no se escape nada.
Gmail
Soporte multilingüe
Gestiona comunicaciones con clientes en inglés, portugués, finés, francés y muchos más idiomas.
Notion
Gestión de escalados
Señala casos complejos como amenazas legales o emergencias de mantenimiento para revisión humana automáticamente.
Google DocsGestión de escalados
How it works
From your existing docs to resolved tickets in a few steps.
- 01
Agente de atención al clienteConnect your knowledge
Point the agent at your help center, internal docs, and past resolved tickets. It learns your product and your tone from the material you already have.
- 02
Connect your channels and tools
Link your helpdesk, shared inbox, and CRM so the agent can read, reply, and update records where support already happens.
- 03Agente de atención al cliente
- It starts resolvingThe agent triages every new ticket, answers common questions instantly, and drafts suggested replies for anything borderline.
- Escalations arrive with contextWhen a human needs to step in, the agent hands over a summary of the conversation, the customer's history, and a suggested next step.
Set the guardrails
Decide what the agent resolves on its own, what needs approval, and what always goes to a human. Refund thresholds, VIP accounts, and sensitive topics can all be escalation rules.
Plugs into your support stack
Your agent works inside the helpdesk, docs, and CRM you already run.
- Zendesk
- Intercom
- Gmail
- Outlook
HubSpot- Salesforce
- Notion
- Google Docs
Stripe
Linear
Jira
Microsoft Teams
Plus 50 more integrations, so answers can draw on billing, product, and account data when a customer asks.
Todas las integraciones
A day in the queue
What an AI Customer Support Agent handles in 24 hours.
@Amelia ¿Cómo va la cola tras el email de lanzamiento? ¿Nos estamos ahogando?
3 llamadas a herramientas · hecho en 38s
No. 46 tickets desde las 9 AM, 38 resueltos, mediana de primera respuesta por debajo de 3 minutos. Seis pasaron a facturación y dos necesitan a un ingeniero.
- 38 tickets resueltos en Zendesk✓
- 8 tickets derivados con todo el contexto✓
¿Cuáles son los dos de ingeniería?
Ambos reportan que la exportación CSV da timeout en cuentas grandes. Abrí una incidencia enlazada en Linear y avisé a los dos clientes.
Ver el día completo
Answers an overnight billing question in four minutes using the customer's payment history.
Clears the overnight queue: 23 tickets triaged, 17 resolved, 6 routed to the right teammate.
Spots three tickets describing the same bug, files one linked issue in Linear, and tells each customer it is being worked on.
Absorbs a spike of 40 simultaneous conversations after a product announcement with no added wait time.
Escalates a frustrated enterprise customer to a human with a conversation summary and a suggested resolution.
Drafts help center updates for the two questions customers asked most often this week.
Sends the daily digest: ticket volume, resolution rate, response times, and emerging issues.
No te fíes solo de nosotros
Podemos decir que tenemos un empleado 100 % autónomo. La mejora de eficiencia ha sido enorme.
Habíamos intentado montar pilas de automatización en otras plataformas para simular trabajadores de IA, pero nada funcionaba bien en conjunto. En dos semanas probando Spinnable pasamos de un worker a tres totalmente activos. Al principio era raro tener una cara y un nombre en nuestro Slack, estábamos acostumbrados a bots, no a «personas». Hoy todo el mundo interactúa con nuestros trabajadores de IA como si fueran un miembro más del equipo.
Pedro Líbano MonteiroSocio
ImportrustCoordinar la producción y la logística de programas formativos implica gestionar mucha información dispersa: correos, documentos, fechas, participantes, módulos. Spinnable no sustituyó mi trabajo, lo amplificó. Me dio una capa de soporte inteligente que me permite coordinar un equipo de 8 personas y varios programas con mucha más eficiencia y margen para impulsar procesos. Es como tener un asistente que nunca olvida nada, está siempre disponible y abre el camino a un análisis más crítico e innovador para implementar mejoras en el área.
Frequently asked questions
What support leaders ask before adding an AI agent to the team.
What does an AI Customer Support Agent do?
An AI Customer Support Agent autonomously triages incoming tickets, resolves common questions using your knowledge base, drafts personalized responses, tracks resolution times, and escalates complex issues to human agents, providing instant 24/7 support.
How is an AI Support Agent different from a chatbot?
Unlike rule-based chatbots, Spinnable's AI Support Agent understands context, handles multi-turn conversations, accesses your internal docs and CRM, and adapts its responses based on customer history. It is a persistent team member with its own identity, not a scripted widget.
How much does an AI Customer Support Agent cost?
Spinnable's AI Customer Support Agent starts at $50/month. A human support agent costs $35,000 to $55,000 per year. The AI handles unlimited concurrent conversations, works 24/7 across time zones, and maintains consistent quality without burnout.
Will customers know they are talking to an AI?
That is your choice. Many teams have the agent introduce itself as an AI team member; others use it behind the scenes to draft replies that human agents approve. Either way, it writes in your brand voice and is always clear about next steps.
What happens when it does not know the answer?
It says so and escalates. The agent only answers from the knowledge sources you connect, and anything outside them, or anything matching your escalation rules, goes to a human with the full conversation attached.
Can it work alongside my existing support team?
Yes. The agent joins as an extra teammate: it can own first responses and routine tickets while your team handles complex cases, or draft replies for humans to approve. It updates the same helpdesk, so nothing changes about how your team works.
What an AI Customer Support Agent actually does
An AI Customer Support Agent is an autonomous AI worker that answers your customers around the clock. It triages incoming tickets, resolves common questions from your knowledge base and internal docs, drafts personalized replies in your brand voice, and escalates complex or sensitive issues to a human with full context attached.
Unlike a scripted chatbot widget, it understands context and handles multi-turn conversations. It can look up a customer's history in your CRM or helpdesk, check order and account details in connected tools, and adapt its answer to the specific situation.
It handles unlimited concurrent conversations across the channels your customers already use, so response times stay instant even during spikes, at a fraction of the cost of growing a support team.
Explore more AI workers
Roles teams often hire alongside this one.
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Pon a tu agente de atención al cliente a trabajar hoy.
Desde $50/mes