很多团队都在用
，包括：
您的客户支持能做什么
24/7 支持，不漏消息，始终按您的流程执行。
自动化客户沟通
通过 Webhook 即时响应预订咨询、入住说明与投诉。
Intercom
邮件分拣
每日早上为收件箱排序、优先级排序并起草回复，避免遗漏。
Gmail
多语言支持
以英语、葡萄牙语、芬兰语、法语等多种语言处理客户沟通。
Notion
升级管理
自动将法律威胁或紧急维修等复杂问题标记给人工审核。
Google Docs升级管理
- 01
客户支持Connect your knowledge
Point the agent at your help center, internal docs, and past resolved tickets. It learns your product and your tone from the material you already have.
- 02
Connect your channels and tools
Link your helpdesk, shared inbox, and CRM so the agent can read, reply, and update records where support already happens.
- 03客户支持
- It starts resolvingThe agent triages every new ticket, answers common questions instantly, and drafts suggested replies for anything borderline.
- Escalations arrive with contextWhen a human needs to step in, the agent hands over a summary of the conversation, the customer's history, and a suggested next step.
Set the guardrails
Decide what the agent resolves on its own, what needs approval, and what always goes to a human. Refund thresholds, VIP accounts, and sensitive topics can all be escalation rules.
Plugs into your support stack
Your agent works inside the helpdesk, docs, and CRM you already run.
- Zendesk
- Intercom
- Gmail
- Outlook
HubSpot- Salesforce
- Notion
- Google Docs
Stripe
Linear
Jira
Microsoft Teams
Plus 50 more integrations, so answers can draw on billing, product, and account data when a customer asks.
全部集成
A day in the queue
What an AI Customer Support Agent handles in 24 hours.
@Amelia 发布邮件发出去之后队列怎么样？是不是被淹了？
3 次工具调用 · 用时 38s
没有。9 AM 以来 46 张工单，已解决 38 张，首次回复中位数不到 3 分钟。6 张转给账单团队，2 张需要工程师。
- 已在 Zendesk 解决 38 张工单✓
- 8 张工单已附完整背景转交✓
要工程师看的那两张是什么问题？
都是大客户账号导出 CSV 超时。我在 Linear 提了一个关联 issue，也通知了两位客户。
查看完整的一天
Answers an overnight billing question in four minutes using the customer's payment history.
Clears the overnight queue: 23 tickets triaged, 17 resolved, 6 routed to the right teammate.
Spots three tickets describing the same bug, files one linked issue in Linear, and tells each customer it is being worked on.
Absorbs a spike of 40 simultaneous conversations after a product announcement with no added wait time.
Escalates a frustrated enterprise customer to a human with a conversation summary and a suggested resolution.
Drafts help center updates for the two questions customers asked most often this week.
Sends the daily digest: ticket volume, resolution rate, response times, and emerging issues.
不要只听我们说
可以说我们拥有一位百分之百自主的员工，效率提升非常显著。
我们曾在其他平台上搭建自动化栈来模拟 AI 员工，但整体上没有哪套方案真正好用。试用 Spinnable 两周内，我们从 1 个 worker 发展到 3 个全面活跃。起初在 Slack 里出现面孔和名字让我们觉得奇怪，我们习惯的是机器人，而不是「人」。如今，每个人都像对待另一位团队成员一样与我们的 AI 员工互动。
Pedro Líbano Monteiro合伙人
Importrust协调培训项目的制作与物流，意味着要管理大量分散的信息，邮件、文件、日期、参与者、模块。Spinnable 没有取代我的工作，而是放大了它。它给了我一层智能支持，让我能以高得多的效率协调 8 人团队与多个项目，并有空间推动流程改进。就像有一位从不遗忘、随时在线、并为更批判性、更具创新的分析铺路的助手，帮助我在相关领域落实改进。
Frequently asked questions
What support leaders ask before adding an AI agent to the team.
What does an AI Customer Support Agent do?
An AI Customer Support Agent autonomously triages incoming tickets, resolves common questions using your knowledge base, drafts personalized responses, tracks resolution times, and escalates complex issues to human agents, providing instant 24/7 support.
How is an AI Support Agent different from a chatbot?
Unlike rule-based chatbots, Spinnable's AI Support Agent understands context, handles multi-turn conversations, accesses your internal docs and CRM, and adapts its responses based on customer history. It is a persistent team member with its own identity, not a scripted widget.
How much does an AI Customer Support Agent cost?
Spinnable's AI Customer Support Agent starts at $50/month. A human support agent costs $35,000 to $55,000 per year. The AI handles unlimited concurrent conversations, works 24/7 across time zones, and maintains consistent quality without burnout.
Will customers know they are talking to an AI?
That is your choice. Many teams have the agent introduce itself as an AI team member; others use it behind the scenes to draft replies that human agents approve. Either way, it writes in your brand voice and is always clear about next steps.
What happens when it does not know the answer?
It says so and escalates. The agent only answers from the knowledge sources you connect, and anything outside them, or anything matching your escalation rules, goes to a human with the full conversation attached.
Can it work alongside my existing support team?
Yes. The agent joins as an extra teammate: it can own first responses and routine tickets while your team handles complex cases, or draft replies for humans to approve. It updates the same helpdesk, so nothing changes about how your team works.
What an AI Customer Support Agent actually does
An AI Customer Support Agent is an autonomous AI worker that answers your customers around the clock. It triages incoming tickets, resolves common questions from your knowledge base and internal docs, drafts personalized replies in your brand voice, and escalates complex or sensitive issues to a human with full context attached.
Unlike a scripted chatbot widget, it understands context and handles multi-turn conversations. It can look up a customer's history in your CRM or helpdesk, check order and account details in connected tools, and adapt its answer to the specific situation.
It handles unlimited concurrent conversations across the channels your customers already use, so response times stay instant even during spikes, at a fraction of the cost of growing a support team.
Explore more AI workers
Roles teams often hire alongside this one.
